Error "app.consumerMessages.alert.pc.open.null" when trying to reply to bussines on refound page

[veet1]

Im trying to respond to a company that lost my package and it show as delivered. at the moment of trying to attach a screenshot of the email they send me for the recipt the website goes loading and then shows app.consumerMessages.alert.pc.open.null. i need to send this evidence to get my refound in order.

[Burv]

Did you get this resolved?

I no have the same error when trying to reply to a dispute.

Any help would be greatly appreciated

Many thanks. 

[cseib]

Same here, but my package does not show delivered, it shows stuck in a different state for over a month now.

[PayPal_JonK]

Hello @cseib, 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues with a recent transaction. If your shipping is showing your package is stuck somewhere, I'd recommend reaching out to our Customer Support teams to see what options are available. They can be reached by clicking "Contact" at the bottom of any PayPal page, through Twitter DM, or Facebook PM. 

Best wishes!

 - Jon K

[Eowynx]

Why is this error problem not solved yet by the PayPal team. I'm unable to answer my dispute either. Not at the mobile app neither at the site.