@Anonymous_User, @Temp20230526AU I finally have resolution to my dispute regarding this fraud claim. I basically did all of the legwork for Chase. -_-
First, I finally got a rep who was willing to do something! I had emailed them tracking info I received from my local USPS which was much more detailed than what Chase had received from this fraud company. It showed the address it was mailed from, which was a residential address not a business. It also showed that the "package" they mailed for two dollars and change weighed 1oz. I don't know of any sneakers that weigh 1oz. The rep informed me that they had received the tracking info, but because they hadn't received it sooner my claim had been closed again and the tracking document was never attached to my claim of fraud. She reopened the case for the third time, attached the tracking information that I had sent and asked if I had emailed them my PayPal statement for that month. I replied that no one had requested that information from me before. While I was on the phone with her, I logged into PayPal and requested my January statement as a PDF. This did take a few minutes to generate, but I was able to email it to them while she remained on the phone with me. She had planned to call me the next morning to confirm receipt of the email, but while still on the phone she actually received it.
I received a letter from Chase dated March 27 that I am not responsible for this charge. No fricking kidding I'm not responsible!
Here is the complete timeline:
January 10 - fraudulent charge shows up on my account and is reported the same day. Charge is initially removed from my account,
February 22 - date of first letter telling me that I am responsible for the charge because "I received benefit from this transaction", I request they reopen the claim of fraud,
February 23 - date of letter sending me a copy of the USPS tracking they received showing the package was delivered to me,
March 6 - I finally receive the tracking document
March 8 - I get detailed tracking document from my local USPS, contact Chase for the third time and emailed Chase the detailed tracking document
March 10 - date of letter telling me they reviewed my fraud claim and confirmed it was a valid charge
March 15 - I receive letter dated March 10
March 17 - I call Chase for the fourth time. I find they closed the claim because I had not sent them further information. Claim is reopened again. This time the detailed tracking is actually attached to the claim and I am asked for the first time if I have also submitted my PayPal statement for the month of January. I had not, this information is also emailed to Chase and attached to my claim.
March 27 - date of letter from Chase saying they have again reviewed my fraud claim and I am NOT responsible for the transaction and the amount of the transaction as well as any related interest and charges/fees will be credited to my account.
April 5 - letter received
DO NOT give up! Keep calling. It stinks, but you actually need to do the legwork yourself, your card company will not actually do it. They want it handed to them on a silver platter.
