Envato plugin for 399 USD from TopHive and it does not work and they don't want to give me a refund

Maria560
Contributor
Contributor

The plugin looks nice online https://codecanyon.net/item/smart-nft-nft-marketplace-wordpress-plugin/reviews/39767244 but it does not work, full of bugs and it does not have the templates. I asked for a refund and they don't want to give it. What can I do? it is a lot of money USD 399

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @Maria560 

 

Thank you for writing in the PayPal Help Community!

 

I am sorry to hear the issue with your purchase. When there's a problem with a purchase, PayPal purchase protection policy covers the payment and helps you to get refund if certain requirements are met. here's the article with the information to open the dispute with the seller : How do I open a dispute with a seller?
 

Hope this information helps,

Bindu

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