Email from PayPal

[ConnorKlyde]

I received this email from PayPal: "For the safety and security of the PayPal network, we are writing to remind you that we still need to collect some additional information from you to continue using your PayPal account. This will prevent your PayPal account from being limited. We need you to please update this by16 January 2022 (plus 15 days), otherwise the functionality of your PayPal account will be impacted. It should only take a few minutes to complete. To keep using your account and all its features, please: Log in to your PayPal account. Click on the notification icon. Update your details. Forgotten your password? Don't worry – you can reset it in just a few simple steps by following the instructions here." I logged in to my account and have no notifications and none of my details need updating. Why did I receive this email?

[kernowlass]

@ConnorKlyde 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity