Dubious email about transaction

[Chiekita]

I’ve received the email below. —- Dear PayPal Customer we notice unauthorized transaction from your PayPal account If This Transaction Is Not Made by You Then Kindly Call Us for Cancellation of this Order Otherwise, your $690.00 USD will be charge today. Your order number: DB64D6W7658789 Transaction ID: 555-38765-0385 $690.00 USD Will be charge from your PayPal account. Thank you for your recent order with us. If you have any question or want a refund for this order, please call on our Helpline Number: [Removed. Phone #s not permitted] Order Invoice Description Quantity Unit Price Total Price iPhone x 1 $690.00 $690.00 Your Order Information Order Number: DB64D6W7658789 Order Date: 02/23/2022 Items Ordered: 1 Your Billing Information Total Amount will be charge: $690.00 USD Customer Service Helpline: [Removed. Phone #s not permitted] If you want to cancel this order, give us call on Helpline Number: [Removed. Phone #s not permitted] Thank You General Manager, Jerry [removed]. please do not reply to this email . this mailbox is not monitored and you will not receive a response. Copyright © 1999-2021 PayPal, inc All right Reseverd. PayPal is located at [removed] —- I’ve called the number written and I was told to use my computer not my phone. But I didn’t as it was already around midnight and I was in bed. Then the guy told me to call again in the morning when I get up. Is that email genuine?

[kernowlass · Accepted solution]

@Chiekita 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity