So, I've bought a set of tail lights for my car from a user which I've known for some time. Paid him via PayPal, and got parcel2go to get a good price on my shipment and insured my parcel as £150 (amount I've paid). This was going to be collected and delivered by Dx24, everything was going smooth, until I have a notification saying my parcel was delivered when I was in fact at home. Go outside, nothing, no postal card, go to my neighbours, nothing. Contacted parcel2go, which asked me for some documents, and said they would come back to me. Day after they say the parcel was delivered and closed the case without further questions or anything else. Went to their chat, they insist it was delivered which I asked, so then proof where my parcel is. They said they do not have to proof anything, the courier says the parcel was delivered so, therefore it was. Continue with the conversation, and the operator says I was not able to claim insurance because the items were not covered (interesting, I've could have lied about what was on the parcel), anyway I am not reporting damage, I am reporting a non delivery, and say the parcel could have been stolen by the driver and they would not not do anything. The operator, says yes, if the driver steals the parcel, then yes, they would not do anything... 😂 Then they said parcel was left on a suitable location, and where it is? On my front garden, in a place which is visible to everyone and as there is no gate, anyone can go there and pickup, specially considering there are schools around, yeah. So, long story short. Parcel2go is only interested in getting a commission from the courier and insurance if you have any issue? If the driver steals your parcel? Doesn't matter, it is your problem not theirs. Don't use them. I am also editing a video which will be released on my YouTube channel on the next few days, talking about this to make people aware of what they will be dealing with in case they try to use this dishonest company.
