Dispute

[jaflbatista]

I reached an agreement with the seller, but he said he can’t issue a refund to me till I cancel the dispute, is that correct? Thank you

[kernowlass]

@jaflbatista 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.