Dispute

[MJ2026]

I just received an email from Paypay stating they can’t investigate my dispute because I filed it with my major credit card company. My question is... from now on should I not inform my credit card company and just contact Paypay instead?? The reason I contacted my credit card company is because I can actually call them, unlike PayPal where it’s next to impossible to talk to a real human being on the telephone.

[kernowlass · Accepted solution]

@MJ2026 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US

Dispute with us or your card issuer

If you used a debit or credit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Applicable card chargeback rights may be broader than those available to you under PayPal's Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don't qualify for protection under a Significantly Not as Described claim with us.

You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can't do both at the same time or seek a double recovery. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we'll close your dispute/claim with us. This won't affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.