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Dispute awarded to buyer despite tracking proving delivery

New Community Member
Posted on
Paypal just rewarded a dispute to a buyer that opened a dispute 6 days after being sent from Australia to Spain as "item not received". Once the buyer received the goods I esculated the claim with tracking number, screenshots of proof of delivery and Australia Post Business label with the tracking and the address on it also saying delivered. What is going on?

Dispute awarded to buyer despite tracking proving delivery

Esteemed Advisor



Why did you escalate? If you left it then it would have just timed out at 20 days post opening the dispute.

You need to check with customer services why the refund was awarded.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

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