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Dedebell Trade Co

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AmyKar
Contributor
PayPal has proven to be not helpful. They finally said I could get a voucher but since that last week and requesting various documents on that I am who say I am, nothing. Very disappointed. It was a $35 lesson for me about scammers and how much PP does not really care about customers.

Dedebell Trade Co

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margagina
Member

I ordered a whirligig on April 12th from this bogus company and never received any confirmation or delivery.  I guess I learned a fifty dollar lesson and had to scramble to buy my sister a another birthday gift.  These people have no moral compass.

Dedebell Trade Co

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Cedenton
Contributor
I ordered in April and never received. I asked for tracking, the number they gave does not exist. I too am out $50!

Dedebell Trade Co

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kernowlass
Esteemed Advisor

@Cedenton 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

Dedebell Trade Co

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Cedenton
Contributor
After reading all your comments, I have turned this over to my credit card company. I am sure I would never get anything on letterhead from Dedebell Trade Co. However, I have a string of emails asking me to be patient. I will never order anything advertised on Instagram again! All from China and not as promised.

Dedebell Trade Co

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CESARE44BC
Contributor
This is a common SCAM, they continue to ask you to be patient until the time to file for a refund expires, PayPal will then deny your claim..

Dedebell Trade Co

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JeanEF
Contributor
I Have the same problem. PayPal doesn’t seem to do anything except tell you to resolve it with the seller. I haven’t even received a tracking number after 2 months. I’m thinking of contacting my bank to see if they can do anything.

Dedebell Trade Co

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Tessatilli
Contributor

I am having exact same problem!!

Dedebell Trade Co

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sbozicevic
Member

I have the same issue, except I placed a $281 order! no tracking info given after like 10 communications.  Kept telling me to be patient; that their carrier was updating their tracking system and they couldnt track the package.  Then after 90 days, I filed a claim with paypal, the seller gave paypal a fake tracking number for a package that was delivered to my city (it was not delivered to me) and paypal closed the claim in favor of the seller.  What the heck paypal - you trust them because they gave you a fake tracking number?  The paypal reps didnt read my email thread with the seller where they couldnt give me a tracking number for 3 months.  Then paypal says "ask canada post for an intranet document form" which should have the label. Spent 40 minutes on hold for canada post, they have never heard of an intranet document form. So now I have to go back to paypal and ask for my money back again. 

 

The rep said they are seeing a lot of ITEM NOT RECEIVED complaints against the seller, but all of the disputes were ruled in favor of the seller.  

 

Why bother using paypal?  If i do a chargeback with Visa, it goes through easy peasy.  This is crazy.  Paypal needs to shut this seller down, and refund all of us.

 

 

 

Dedebell Trade Co

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CESARE44BC
Contributor
That’s their MO! They delay your actions and after 90 days you have no recourse for a refund, I’m sorry to say that you will never see your money again!😡 I truly feel we should organize and file a class action lawsuit against PAYPAL, FACEBOOK and other venues that support this criminal behavior!

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