cancel
Showing results for 
Search instead for 
Did you mean: 

Dedebell Trade Co

Options
bullguard
Contributor

PayPal were no help whatsoever

I finally got my refund from my bank.

Took a while but they gave my money back.

Dedebell trade company...robbing people through face book. 

Dedebell Trade Co

Options
bullguard
Contributor

@Cossie7  i went straight away to my bank. printed off all the correspondence from dedebell

as paypal werent much help

won money back but then dedebell disputed it and they got the money back!

 

It then went through my bank again and because they never gave a return address for the piece of crap they sent me the bank took my side and returned my money.

Dedebell Trade Co

Options
ally120
Contributor
I ordered boots 2 months ago from a company named Hemerlove which turns out to be Dedebell. Everytime I complain that I have not received them, I am told they will arrive imminently. They are refusing to refund my money as 'goods have been dispatched'. The first of these was a month ago and still no boots. PayPal need to take action over this company now!

Dedebell Trade Co

Options
pisces316
Contributor

I ordered a whirlygig from them March 1, 2021 and never received it. I contacted them twice and they asked for me to be patient. I then filed a dispute with PayPal, they received tracking and delivery information from them (which I never received) so PayPal closed the dispute! Now I'm not sure what to do. The tracking information was somehow made up, why would they supply PayPal with it and not me? I'm out $50.

Dedebell Trade Co

Options
kernowlass
Esteemed Advisor

@pisces316 

@DedeBell 

@tarathefoodie 

 

Another of these??


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

Dedebell Trade Co

Options
CESARE44BC
Contributor
Don’t wait these scammers have NO HONOR!

Dedebell Trade Co

Options
Christinef146
Contributor
I did a claim with PayPal an they went with the seller as they supplied a tracking number an proof of delivery which I haven't received can you help me?

Dedebell Trade Co

Options
kernowlass
Esteemed Advisor

@Christinef146 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

Dedebell Trade Co

Options
bullguard
Contributor

Paypal didnt help me so i went to my bank and done a chargeback

Dedebell Trade Co

Options
aviera23
Contributor

I tried to cancel an order right after I discovered of the possibility that it was a scam. I first contacted the seller but received no response. I then tried to open a dispute but it only directed me to contact seller first to resolve. I tried to reply to PayPal but it wasn’t an option. So I waited and after some time I heard nothing from seller or PayPal. I then went back to try an open another dispute since the first attempt didn’t appear to go through but it apparently did and it was closed and I couldn’t open it again or I had no option to appeal as they ruled in favor of the seller. I’m out 53 dollars and some change. What other options do I have as I’m approaching my 180 day limit to resolve?

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.