Dedebell Trade Co

DedeBell
Contributor
Contributor

Anyone else having problems with <Removed> Give Us Service

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119 REPLIES 119

Cgoonan75
Contributor
Contributor
I have opened 5 disputez about this and each time pay pal.have taken their side I am.begining to think that pay pal are in business with them as I read all these similar complaints why are you letting them continue to use your service as it is giving you a very bad name
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AlxF
Contributor
Contributor
Not only have I been scammed by this company, I sent all the proof of scam to PayPal, yet they have gone in favour of these robbers. So disappointed with PayPal as believed they looked after their customers. Will think twice using PayPal again as my bank would have returned my money. PayPal, shame on you, disappointed & disgusted
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bullguard
Contributor
Contributor

@AlxF  do a chargeback through your bank i did.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@bullguard 

 

If you read the threads a lot of banks and credit card companies are turning clients down that have bought from these scammers, IF they have proof of delivery !!


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Cossie7
Contributor
Contributor
Same here!what did you do to resolve this please
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bullguard
Contributor
Contributor

PayPal were no help whatsoever

I finally got my refund from my bank.

Took a while but they gave my money back.

Dedebell trade company...robbing people through face book. 

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bullguard
Contributor
Contributor

@Cossie7  i went straight away to my bank. printed off all the correspondence from dedebell

as paypal werent much help

won money back but then dedebell disputed it and they got the money back!

 

It then went through my bank again and because they never gave a return address for the piece of crap they sent me the bank took my side and returned my money.

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ally120
Contributor
Contributor
I ordered boots 2 months ago from a company named Hemerlove which turns out to be Dedebell. Everytime I complain that I have not received them, I am told they will arrive imminently. They are refusing to refund my money as 'goods have been dispatched'. The first of these was a month ago and still no boots. PayPal need to take action over this company now!
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lguererri4519
Contributor
Contributor

I never received my item chicken whirly bird for $47.00 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@lguererri4519 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





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