Dealings with Ausica?

[ruffipom]

Has anyone had any dealings with this company?

[kernowlass]

@ruffipom 

Another of these maybe?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[greker]

Yes, unfortunately I have.

Communication with them is a futile experience and I've not had any answers to my request for a refund and have not had any goods delivered even though I've sent them a message regarding this. I believe they are based in Lithuania and I have found an address and phone number but haven't tried it yet. The only communication I have had has been polite but non-commital - frustrating to say the least. 

I have tried to authorise a refund through Paypal but that is another lesson in frustration. I just don't know what else to do. 

[Pamiea]

Try ringing PayPal. That is what I do. There is an 02 number plus a 1800 number. Ausica are the absolute pits. 

[Harps1]

What is the 1 800 number for PayPal please?

[PayPal_Shradha]

Hello @Harps1,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear about the issue with your order and you want to reach out to our customer support team. Kindly reach out to our customer support team during business hours by clicking the Contact option at the bottom of PayPal page. You can select phone to connect via call to our customer support team. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you in resolving your issue!

Warm Regards,

Shradha

[Lisatcopa]

I emailed the company and received a refund.

[rickpfit]

I have also had deceptive dealings with Ausica. I purchased pillow from them using my PayPal account and now have a charge for international transfer, of which no mention was made at the time of purchase.

[Pamiea]

Yes and trying to get my money back. Thought I was buying in Australian dollars converted to US

[Pamiea]

Yes I have and they are the pits.  I have just managed to get my $256 back