Hello Everyone. We did a show this past weekend where we sold our items in person. On Sunday, I had a customer who purchased 4 of my potion bottles (I remember because she bought our last and only XL Purple bottle that we had for the show, and I even made a comment to her about her purchasing the last one in which she replied it was meant to be and how lucky she was).. anyway on Monday I received an email from her stating that she was charged $68 when she only purchased 1 bottle for $18. She denied the receipt when making the transaction but when I explained in the email that I remember her, she said I must be confusing her with someone else and gave me the last 4 of her card number which matches the receipt that I have for the transaction. I know what she received as I packed them up myself and I also remember the comment about her buying the last XL purple bottle that I had... I feel like I'm in between a rock and a hard place because I know that she was the one who purchased it and don't feel like she deserves a refund, however I know she is going to dispute this charge with her bank. This is the first time anything like this has happened so what do you all suggest. Any help is appreciated. Thank you for your time.
