Credit Card charge by Paypal with no transaction

oceanview2015
New Community Member

My credit card was paid with the description starting with PAYPAL......... and yet nothing appears in my paypal account as this charge. My bank says I need to disput with Paypal first but since there is no transaction in my paypal account I can't dispute it.....anyone got any answer to how you disput a paypal transaction on their credit card that doesn't appear in paypal itself ?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@oceanview2015 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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