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ginakemsampson
Contributor
Contributor

I started a dispute re:not receiving merchandise that I ordered/paid 4/3/21

PayPal closed my dispute as seller provided a tracking no.and delivery date

I used the tracking no.given and it show's item received at a mailing facility and picked up by an individual on 4/9/21

I contacted usps who informed me the tracking no.was not ASSOCIATED with my name and address.Seller stated he delivered item 4/19/21 .But the item was picked up at the mailing facility 4/9/21

Seller was instructed to send item to my residence not a mailing facility (I never gave him an address to a mailing facility)

I am requesting paypal RE OPEN my dispute and my money refunded

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ginakemsampson 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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