Close case same as close dispute
t0mmii
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Posted on
Mar-29-2024
01:08 PM
Hello,
So i would like to close my dispute and send screenshot of it to the seller. And i am just wondering if Close this case is same as Close this dispute, before i do it.
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Disputes & Chargebacks
2 REPLIES 2
kernowlass
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Mar-30-2024
04:10 AM
Never close a dispute if you don't have item or refund or you will lose your buyer protection.
You can't re-open a closed dispute or open a new one for the same transaction.
If a seller is telling you to close the dispute to get a refund then ignore them and escalate to a claim.
If you do close it then they can ignore you.
Advice is voluntary.
Kudos / Solution appreciated.
t0mmii
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Mar-30-2024
05:45 AM

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