Close case same as close dispute

t0mmii
Contributor
Contributor

Hello, 
So i would like to close my dispute and send screenshot of it to the seller. And i am just wondering if Close this case is same as Close this dispute, before i do it. 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@t0mmii 

 

Never close a dispute if you don't have item or refund or you will lose your buyer protection.

You can't re-open a closed dispute or open a new one for the same transaction.

If a seller is telling you to close the dispute to get a refund then ignore them and escalate to a claim.

If you do close it then they can ignore you.  


Advice is voluntary.
Kudos / Solution appreciated.
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t0mmii
Contributor
Contributor

I don't want the refund anymore so is it ok to close it? 

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