Claim closed in favor of Seller, when will they get repayment/ show the case closed on on their end?

[bakthy]

A claim I filed closed in favor of Seller on 4/07/2024 and shows as closed on my end on 4/07/2024. But when i reached out to the seller they say the claim is still under review on the seller's end, I am asking experienced sellers when will the claim on their end say closed and the money is refunded back to them? Thank you! 

[kernowlass]

@bakthy 

Claim would close on both sides.

NEVER close a dispute / claim until you have a refund or the item.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.

Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.