Changed PayPal Nationality and Got my Account Permanently Limited

[inflame]

Hello, everyone!

Yesterday, I got an email from PayPal asking me to reupload my documents. I did exactly so, but then I noticed that my nationality is set to Bulgarian.

For context, I am an immigrant living in Bulgaria, but my nationality is Russian. So, assuming that the information was incorrect, I changed the nationality field to Russian, which I guess was a mistake because, after three hours, I got an email from PayPal saying that my account was permanently limited(Even though the document I uploaded to prove my identity was a Bulgarian ID card).

Now, I have found a community post saying that your nationality is actually the place where you currently live. So, my silly mistake has cost me my income, which feels unfortunate and wrong.

Is there a way for me to restore my account? Note: In-app PayPal support refused to elaborate on the issue, and their hotline simply did not answer my phone call.

Thanks for your help in advance, everybody!

[kernowlass]

@inflame 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[inflame]

@kernowlass 

I have already tried to contact PayPal's support from the in-app email service. Did not get any meaningful response, unfortunately.

Thank you for your response, anyway! Hope that somebody from PayPal sees this.

[kernowlass · Accepted solution]

@inflame 

The only paypal folks on this forum are the moderators and they will tell you the same, that you have to contact customer services.

However as its a permanent ban it can rarely be appealed so you may not be able to contact them as you are no longer a customer of theirs unfortunately.

[inflame]

@kernowlass 

Roger that. Guess I'll try to do what I can. 

Thanks for the help! Have a nice day.