Change of Rules ??

Quantico
Contributor
Contributor

After receiving a counterfeit item from a vendor and demanding a refund I was finally offered a refund if I return the item to China even though it had been sent from Calif -The cost to return would have been 10 times the value of the item, I spoke with pay pal twice and they advised that there was nothing they could do since the vendor had offered a full refund.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Quantico 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.
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