Case under review Item returned but case is still under review

[GLKC]

Told by PayPal to return item to given address the item was delivered and has since been resold but the case review is ongoing 11 days so far is this normal

[kernowlass]

@GLKC 

Did paypal tell you to send the item back and give you the return address?

Did you send trackable and does tracking show online that the item has been delivered back to the seller?

Have you provided paypal with that tracking number?

[GLKC]

Hi the answer to all you questions is yes PayPal told me my refund was accepted and all I needed to do was to send item back to an address paypal provided it was tracked and signed for on delivery

[GLKC]

Also PayPal received the tracking number sorry

[kernowlass]

@GLKC 

Give them a ring for an update?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[GLKC]

I have tried not sure if it was a AI I was messaging explained the whole story they have said they will ask for it to be sorted in the next 3 days 🤞

[GLKC]

Sorry to say still waiting no change have been in touch with PP the person I was talking to said he understood totally and would try to get the team dealing with my refund to get to a resolution . Really not sure what’s going on the email i received said send item back your refund has be accepted by e bay .

[Tmo1963]

Paypal obviously does not care about the customer and is siding with these fraudulent companies.