Cant Escalate My Transection. ERROR NEED HELP!

[Mifsud9797]

I have an order that I had issues with as it was never delivered. I have opened a case against the seller but I cannot escalate the enquiry with Paypal and this error is showing up "app.consumerMessages.alert.pc.open.null".

I would like to see what I need to do or how can escalate my transection with PayPal?

thansk

[kernowlass · Accepted solution]

@Mifsud9797 

Try clearing your cache/history or trying another browser or device.

Failing that contact customer services and see if they will escalate it for you?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Mifsud9797]

That Worked perfectly I contacted them by message and they escalated my order Thanks