Cannot log in to my account and the email address linked to account has mysteriously been changed?

malini1
New Community Member

I cannot log in to my other Paypal account. And when I try to reset password, it wants to send a code to an email address that isn't mine. 
I have not changed my security email address associated with this account. I think I may have been hacked. 
How do I get Paypal to look into this?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@malini1 

 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

Check the link and if using the phone option select ''guest option'' as you can't log in.


Advice is voluntary.
Kudos / Solution appreciated.
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kdoes199
New Community Member

Mee to, how can I open it?

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