Cannot add a new email address

kbezrodnaja
Contributor
Contributor

I failed to prove my residence country so my account was disabled (I recently moved to a different country than the one stated on my Paypal account). I now want to change the email there so I can create a new account with the same email address. But I get the error message when trying to add a new email : ''Sorry, there's a problem. If you keep seeing this, please contact customer service.'' I called customer service and they said I must be able to add a new email address even now when the account is no longer to be used.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kbezrodnaja 

 

Sadly you can't remove anything from a limited account.

 

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.




Advice is voluntary.
Kudos / Solution appreciated.
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