Can you help me stop a payment made to a fake website please?

Nella6
Contributor
Contributor
Can you please help me cancel a payment I have just made to a shopping website as it was fake? My payment is showing as pending but I need to cancel it as soon as possible.
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nella6 

 

If its pending for 30 days then it should time out and funds returned to you.

Failing that paypal gives you buyer protection for non receipt of item OR item received but not as described for up to 180 days.


Advice is voluntary.
Kudos / Solution appreciated.
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Nella6
Contributor
Contributor
How can I contact Paypal and tell them to stop the payment? No customer service is available at the moment and the report a problem button isnt available for this transaction.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Nella6 

 

Paypal can't stop a pending payment.

The only time you can cancel a payment is when its sent to a non existent email address and so can never complete. 


Advice is voluntary.
Kudos / Solution appreciated.
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Nella6
Contributor
Contributor
Is there something I can do for not to wait 30 days to stop the payment? This was a fake shopping website and I've ordered quite a few items that's why I am worried.
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