Can't Confirm Identity

Ecophage
Contributor
Contributor

Hello,

 

I've been trying to confirm my identity as my account has been limited, but all the documents I have for my address have my Po Box instead of my residential address. As this isn't accepted I'm wondering what I should do, or what can be done at all. I'm worried, as I have phone anxiety, and have trouble with sorting this sort of thing out in that way.

 

Thank you in advance

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2 REPLIES 2

Haiti954
Contributor
Contributor
I can’t think anything that can help you because your PayPal address must be the same. That’s your only way to confirm your PayPal account, i did that 2 times this year already by uploading the documents they wanted. Your address must be the same as your PayPal address
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BSTshadowcat
New Community Member

I did send them a recent order i made online that matches the exact adress as my paypal adress and they still don't accept it 

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