Can I appeal my banned account?

[Sam-Johnson]

Hi,

I recently tried to log onto my PayPal account to withdraw the £9 I have in it because I am a University Student and every little helps, only to be greeted with no withdraw button. When I looked further into it, it said my account was limited and I needed to provide ID to fix it, after sending this ID in I received no response and now have a message saying 'You can no longer use PayPal'. This is strange as I have only ever used PayPal to receive or send money to friends for food or the very occasional Wish order, which my transaction history shows. I would appreciate any help in the matter.

Kind Regards,

Sam.

[kernowlass · Accepted solution]

@Sam-Johnson 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.