Buyers protection: Repayment / Refund??
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Hello,
i am new to the forum and i wondered why i could not find any official statement from paypal about this forum, nowhere does it say that you are partners, but i transferred my complete dataset:D well idc, i hope someone reads through my problem though. 🙂
I sold an item for €150 on an online platform. The buyer paid with PayPal buyer protection. The buyer stated that he was not satisfied with the item and that it was not as described. (I don't see it that way, but never mind for now) The case is to be decided on Dec. 14; however, PayPal or the Resolution Center already wants my return address today. When I write my address in the reply window and try to send it, I get an error message asking me to upload a file. "You need to add a file to continue." But what kind of file do they want from me?
And: will there be an official final statement from PayPal regarding the case?
Of course I can't prove it, but I assume that the buyer simply "didn't feel like it". Does entering the return address settle the case?
Thank you!!!
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