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New Community Member
Posted on

I'm just curious if anyone here has used the site  Confidence in the site is low from what I have seen, and when I went to check out it was registered to a, I am assuming, Chinese company, as I can't read characters I can't be sure.  The prices look good but you know what they say, if it looks too good it probably is.  Just curious if they are legit or not.


Esteemed Advisor



Probably another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Advice is voluntary.
Kudos / Solution appreciated.

I came across them when looking for a new table through Google. I bought the table for lower price I saw so far. I noticed when it showed I payed for it in PayPal it had was attached to a Chinese company. Then had worries about it when I looked up the store after the purchase questioning the legitimacy… I was thinking “oh boy, should have done that beforehand” I found I had no real way to track the package either. Luckily it arrived and everything was in order.

New Community Member
Brioutlet is a fake site!! I ordered a $70 bedframe on june 4th(its now july 24th) which the tracking said it got sent to Florida even though my address is Virginia. I emailed them 12 times with no response at all. And I called and some lady answered the phone and had no idea what I was talking about. PayPal wouldn't reimburse me either🤦🏼‍♀️

I ordered furniture from on 6/1/2021 because they offered the best price. I hadn’t received the merch after almost 4 months. I was hoping they were just a new company that didn’t have their act together yet, or that covid was delaying shipments. But when I tried to inquire about the status of my shipment, I encountered dead ends. Even when I tried to revisit their website, I got an error message. This company could be a well-intentioned, failed enterprise but more likely is an intentional scam from the start. More names associated with this Oriental (probably Chinese) company are Helijianzhu and Sebastian Gold, Wrentham, Massachusetts. DON’T BUY FROM THEM.

Esteemed Advisor



How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

Advice is voluntary.
Kudos / Solution appreciated.

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