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Banned for nothing

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Patrick_Johnson
Contributor
Posted on

I just made an account and linked my bank account yesterday, today i tried to make a purchase online but it's saying i'm banned permanently. I haven't done anything wrong, i haven't made any purchases or anything, can someone please help, is there anything i can do to fix this? 

4 REPLIES 4

Banned for nothing

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kernowlass
Esteemed Advisor

@Patrick_Johnson 

 

Are you over 18?

Have you got more than one paypal account?

Have you been banned on a previous account?

Do you live in the U.S as you have a U.S paypal account?

Is the name on your Paypal account your legal name.

 


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Kudos / Solution appreciated.

Banned for nothing

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Patrick_Johnson
Contributor
I am over 18, have never used PayPal before, I do live in the us and that is my legal name on my account.

Banned for nothing

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kernowlass
Esteemed Advisor

@Patrick_Johnson 

 

In that case ask customer services?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.

Banned for nothing

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prpmysterious7
Contributor
Good luck. This has been happening to a LOT of people! There is an entire thread about it. Some got their money taken and can't get it back, even after the six months. I was banned too after years of being with PayPal. I'm an independent mystery shopper, and most companies I deal with pay through PP. I was shocked! I thought the email was a fraud, but it wasn't.

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