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Banned Years Back for Violating TOS. I am 19 now, and have ID. How Would I Make an Appeal?

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Spooka
Contributor
Posted on

This all started when I used customer support for issues I had with payments when I was 16. I used the services as a way to purchase items on the internet without the use of an official bank account. I called up customer support, stated my age, and the conversation was immediately closed and my account was barred from service as I violated the TOS.

It has been years since then, and I felt like a fool for doing something so dumb. I hoped to make an appeal a year back as I was of age, but I never got the chance to talk to customer support at all because of Covid-19. I have the proper identification, and I want to appeal, but I feel as if it won't be accepted as violating the terms of service in itself is something you cannot make an appeal for. Is there any hope for me?

1 REPLY 1

Banned Years Back for Violating TOS. I am 19 now, and have ID. How Would I Make an Appeal?

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kernowlass
Esteemed Advisor

@Spooka 

 

You would never be able to use an illegally opened underage paypal account but if you check with customer services they may allow you to open a new paypal account now you are over 18.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Kudos / Solution appreciated.

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