Banbain Trade Co., Limited. Scam?

[malcarive]

Very deceiving selling tactics!

They charge me $30 for shipping a $39 item . The sender address is not the return address. The return address is not on their website. Their online name  is Comstylish, but in your paypal receipt it comes as Banbain. So you need to spend some time finding out this info on your own. More confusion.  The site says you have to pay shipping to return an item, BUT it doesn't say the price is very high! By the time you finally contact their Costumer service, they send you this message:

Uh-oh. I sincerely apologize for giving you an unpleasant shopping experience.

Please trust your first choice. This product has a high sales volume in our company and has several advantages:

First: The price is high cost-performance.

Second: Customer evaluation is good.

Third: The buyback rate is high.

If you need to return or replace the product, you need to pay high freight to return the product, and the refund cycle is long.

It's a better choice to keep it.

I see so many complains in this forum. Paypal should drop this vendor!

[kernowlass]

@malcarive 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[Hlpme]

Yes, I just got scammed by BanbainTrade co. Have found it impossible to contact them, much less cancel the order, that item is not the item I ordered.  Charged over 30 percent tax.  Crooked. PayPal please do something about this company, they have many complaints for the same things. 

[angelof59]

Scammed also by these people, managed to get a little back from PayPal for extra charges but when items came in the Butcher Knives were only 4 inches for blade and 3 for the handle, seemed more like a kiddie knife than a standard size which they shiw in video ad. Very disappointed but costs too much to send back and probably would never get my money back and they play on that so gotta chuck it up to lesson learned but too bad because of people like this many will stop buying online and in time will also hurt PayPal do PayPal should clean ip all these bad people because I just got scammed by another one too and never got item but Thank God PayPal refunded me. Love PayPal but hate the scammers and there are so many on social media. Crack down on them please PayPal close their accounts when you see many saying the same thing like now.

[Abbeyrae23]

I also got scammed by this company. They will only refund my money if I return my item to Hong Kong, and the shipping will cost me more than my purchase. What a scam!!!!

[Firecoach1]

I purchased a shirt for my husband and it was supposed to be 4xl it was large at the most. I asked for a refund on the 32.00 T Shirt and they offered to refund me 4.00. They are a horrible company

[Abbeyrae23]

I also got scammed by this company. They offered me $5.00 if I keep the item instead of returning it. Shipping it back will cost me more than I paid for the item.

[sj22]

I took was just scammed by the same company for face cream ,after my purchase I told my aunt what I bought and she said she had bought from them months ago and never got her items or money , so I immediately went to email them several times through PayPal and decided to call PayPal and we have now a complaint against them ,hoping for a full refund.

[FedUpCP]

I've been trying to get my money back from this company for over a month.  I ordered three sweaters for my sons for Christmas on December 7th.  They indicated they would be in NC before Christmas.  The advertisement sold them as Italian made, and I received an initial shipment notice showing them coming from Italy.  Then, it changed to China!  When it was getting close to Christmas and I didn't get anything and ended up having to purchase replacement gifts, I quickly started a report through Paypal since I had received a message from the company that "I had to exercise patience".  I just received 2 of the 3 sweaters the other day, and they are NOTHING like the photos.  I have escalated the matter...and still no money back.  

Banbain is a fraud and should be removed from Paypal.  

[PayPal_JonK]

Hello @FedUpCP, 

Thanks for stopping by PayPal's Community Forum. I can understand not receiving the item you ordered can be quite concerning. If you had originally opened the case as an Item not Received dispute, please make sure you update it to a Significantly not as Described case. That way, you can state you received only 2/3 of the sweaters and they were not what was advertised. You should be able to update the case type in your Resolution Center. Please don't hesitate to reach out to our Customer Support teams if you run into any hiccups along the way. 

Best wishes!

 - Jon K