Avanquest. Charges to my account. Avanquest I reachable

[Ajen0921]

We received the case(s) you filed on December 29, 2023. We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. We're sorry for any problems you may have experienced with the transaction(s). Transaction information Dispute Case ID PP-R-KQD-509821062 Transaction amount $40.68 CAD Dispute Amount $40.68 CAD Transaction ID Unacceptable. I deleted all payment types so no transaction go through. Closing my account.

[kernowlass]

@Ajen0921 

ok, guess you don't actually want advice then.

Click on the settings icon and the close account option is the left of that page.

[gk42]

I live on an aged pension adequately until I find payment from paypal to Avanquest totalling more than $160 f or products I have no access to, or desire to use. i hate dealing with untrustworthy businesses who use unscrupulous tactics. What is an honest alternative to paypal?

[kernowlass]

@gk42 

A lot of times what happens is people accept a free trial for a product and forget to cancel.

As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account and if its in your subscriptions then paypal legally have to pay it out as you have authorised it.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Avanquest_Care]

Hello @Ajen0921 and @gk42,

We’re truly sorry to hear about the difficulties you're experiencing. Please allow us to assist in resolving these issues.

For @Ajen0921:
If you have any concerns regarding the denied case or the transaction, we encourage you to reach out directly to our support team. We will investigate further to ensure the situation is resolved promptly. Rest assured, customer satisfaction is our priority, and we would love to assist with any remaining concerns you may have before you close your account.

For @gk42:
We sincerely apologize for any confusion or inconvenience caused regarding your subscription. Avanquest offers subscription services for our products, and it sounds like there may have been a misunderstanding. Please reach out to us directly, and we can review the transaction in question and help you manage or cancel the subscription if necessary. We're here to ensure a better experience and appreciate your patience.

Please don’t hesitate to contact us via our support page for further assistance: Support Page.

Thank you,
Avanquest Care Team