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An item I paid for was "taken down" where is my money

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Dopepizza
Contributor
Posted on
The email telling me this was from ebay. I asked for a refund via paypal since I paid here. If the item was taken down, my money should of been refunded. And why was the item taken down, did ebay take it down or the seller. I have no one to ask these questions. Was it fraud, is this normal
4 REPLIES 4

An item I paid for was "taken down" where is my money

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HanyMohamed
Contributor

provide screen shot here for the received e-mail to clarify your problem ,

now there is a new policies between PP and eBay , 

pp like you it is the money sender , eBay acting on behalf on the seller ,

you should open a dispute on eBay site if your problem not solved you can take a next step by asking pp to help.

An item I paid for was "taken down" where is my money

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Dopepizza
Contributor

An item I paid for was "taken down" where is my money

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Dopepizza
Contributor

I have a dispute on paypal. Waiting for seller to respond, he has until friday. Not sure what happens next.

 

Also, was the item taken down by seller or ebay?

An item I paid for was "taken down" where is my money

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kernowlass
Esteemed Advisor

@Dopepizza 

 

Ebay probably remove it and cancelled the sale.

If you have opened a dispute for non receipt of item (do NOT select unauthorised) then make sure you escalate to a claim before the 20 days are up, and add all the information you need to before escalating.

Once escalated Paypal will review and if the seller does not send a tracking number you should get a refund.


Advice is voluntary.
Kudos / Solution appreciated.

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