Account stolen,email and PW changed, 400 EURO stolen

Heeeellpp
New Community Member

Hi, my original account was stolen. Attacker changed email adress, password and wiped my money. 

I thought there will be quide how to solve this issue but everything starts with "login to your account" which I obviously can´t. I tried to contatct support through bot but it also doesnt work. Is there any chance how to get directly to customer care to solve this issue? I want to provide screenshots of emails from paypal about changing password etc to show it really happend. Im not sure if calling is viable. Also I didnt find if call is charged for calls from European Union.

Im pretty **bleep** with that Paypal presents itself as safe website but if any issue occurs there isnt easy way how to get in touch with authorized person.

 

Can you help me?

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Heeeellpp 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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