Account residence

Mave5
Contributor
Contributor

I'm having an issue with providing my proof of residence manually: I currently have rent an apartment so my utility bills are going by my landlord's names which is how its done where I live. I can't seem to attach all the papers or make comments on them so my uploads have been rejected repeatedly and I'm not sure how else to contact the support.

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1 REPLY 1

Mujahid7
PayPal Employee
PayPal Employee

Hi @Mave5 

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions on your account functionality. We usually advise our users to try these troubleshooting steps, like deleting their system cookies and switching browsers. Here's a Help Center to guide you through Resolving a Limitation. Here's how you upload your documents. If you're still running into issues after that, please feel free to reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.

 

I hope that helps! 

 

- Mujahid

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