Account limited for age error

[SebastianRoDob]

I created my PayPal account (under my name) with my father when I was about 16 or 17 y/o, to use it on the PlayStation Store, but I didn't actually use it. Fast forward 10 years, I finally started using PayPal to make online purchases on websites like eBay without any issues. One day, due to work related matters, I had to change my payment method to PayPal and use my full name. For context, I have first, middle and two last names, but on the PayPal account, I had only typed my first, middle name and only one last name. When I tried to update my full name it asked for proof of ID, and shortly after doing so, I received an email stating "You can no longer use PayPal. We've reviewed the documents you submitted and determined that you were under 18 years old when you opened your PayPal account. You must be at least 18 years old to sign up for a PayPal account." I want to know if there is anything I can do to appeal this and get my account back as I feel it was unfair to have it permanently limited without me being able to do anything about it, especially since I've been using it correctly for about 2 years now as a 27 year old.

[PayPal__Jyoti · Accepted solution]

Hello @SebastianRoDob  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding your account being blocked. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. Please check this article to know why there can be a permanent limitation placed on your PayPal account www.paypal.com/cshelp/article/help1175 . You can reach out to our team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by calling us as a Guest User through our PayPal website.

Hope this information helps,
Jyoti

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[kernowlass]

@SebastianRoDob 

Paypal does not allow account holders under the age of 18.

PayPal asks for a birth date when you register so whilst you can make a PayPal account with false information the account will need to be verified to accept funds into your balance or lift any limits.

As you would be unable to verify your account it would be permanently locked for further use. This would happen whatever age you are now as the account is an illegally opened minor account.