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My new account was limited saying I violated terms due to sexual nature! I am livid at this. I am not doing anything of the sort, I get paid to play Video Games! E-pal is NOT Sexual by any means. There is zero communication on how/where to send documents letting them know they banned me for zero reasons. NO Customer support, no email so how do i send proof i did nothing wrong? I am so upset at this place! My money to pay my bills is now gone, i am furious and need this resolved.
Most common reasons for an account limitation are:-
1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first. 2. Using a VPN. 3. Not living in the country where you opened your Paypal account. 4. Being under 18 / minor account. 5. Having 2 Paypal accounts or more of the same account type. 6. Not having your legal name on your Paypal account. 7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks. 8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes. 9. Too many disputes/claims. 10. Violating their acceptable use policy as per link. https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US
Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, (during business hours you may also be able to message whilst logged out). 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.
Advice is voluntary. Kudos / Solution appreciated.
I can't see where you are based, but if you are in the United States, you should file a complaint with the BBB and/or CFPB. Otherwise, you'll need to find your local equivalent and contact them. This probably won't resolve the issue, but at least you'll have more of an idea as to what happened.
