cancel
Showing results for 
Search instead for 
Did you mean: 

Account limitations 123

Options
Zaragoza112_
New Community Member
Posted on
My account has been limited permanently and I was told I’d be able to move my money after 180 days which Is completed but I’m yet to hear from PayPal what the hell is going on
2 REPLIES 2

Account limitations 123

Options
TonyTam
Contributor

That seems to be the most hard case.

Account will be frozen due to fraudlent activity in your account as PayPal decided.

Try to contact support by phone call or open an appeal dispute action if available.

Really sad.

Account limitations 123

Options
kernowlass
Esteemed Advisor

@Zaragoza112_ 

 

Firstly ignore @King_of_King as this is NOT advised and has been reported.

 

Secondly...


If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a card for you OR send you a cheque with the balance in the post as per link.
https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account-faq2316

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.