Account is limited when trying to assist refund

[Kidero]

The sender paid the money but now when it came on hold then account was temporarily limited. The sender tried the chargeback but it failed. Later on my account was permanently limited. How can I assist the sender so that I refund the cash to him.

[sharpiemarker]

@Kidero 

Contact customer services and request the payment be refunded or reversed:

https://www.paypal.com/ke/smarthelp/contact-us      

Click “Message Us” option on the bottom.   

Or reach out to PayPal at Facebook or Twitter.    

https://www.facebook.com/PayPal     

Twitter: @AskPayPal