Account is limited. Takes long to verify documents

[Mwaura20]

My account is limited. I submitted all relevant documents. I received the following response. "The information you submitted is currently being reviewed by PayPal. Once we complete our review, we’ll get back to you regarding the status of your account in 1 business days. Thank you for your patience." It has been now 6 days. How much longer do I have to wait?

[kernowlass]

@Mwaura20 

Guess that depends on how busy they are, how many staff available, when they get around to your turn in the queue?

[PayPal_Ayesha]

Hello @Mwaura20,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know about the account limitation. Handling with a limitation can be quite concerning. I recognize the importance of getting this taken care of. When the required steps have been completed, the review of the account usually takes 3-5 business days. We'll contact you via email once the review is completed. If you have been waiting for more than the given time and if you have not received any notification from us regarding the limitation, please reach out to us through the available contact options on our website so that our advisors can help you accordingly. Support is also available through Facebook private messages or Twitter direct messages.  Before you proceed, kindly cross-check your email inbox, spam and junk.

Best Wishes,

Ayesha