New to the community? Welcome! Please read our Community Rules and Guidelines
I seen there are people getting scammed over their money. 180 day lock? Reserve funds? They locked my account up by holding $564 until I show them some paper work for my business. I done that and it is still stuck in review. PayPal Twitter is useless. Facebook doesn't work. All they do is say this same message:
Apologies for the inconvenience again. Can you please respond in DM with the details of the issue you have so that we can assist you further? ^RS
That's a freaking bot talking. What's worse is that no matter how many times you complain to them, they don't care. They are a multi-billion dollar company.
This is what Ashwini from the Merchant Risk Review told me on 8/28/2021:
Thank you for contacting PayPal regarding the reserves added to your account. We have completed our review of your request to adjust your account's reserve settings. Unfortunately, we are not able to approve your request at this time. You may contact PayPal days from today's date and we will conduct a new review of your reserve settings.
The decision regarding your reserve setting was based on our review of the level of risk associated with your account. We looked at several factors in determining that there is a high level of risk associated with your account including: (It's long)
I reported them to the BBB and this lady named Chaitanya from Office of Escalations told me they will not release funds until I pay a balance to a linked account I have nothing to do with (from 11/30/2020)
I have been fighting PayPal since March 2020 and they will not budge. They limit your account and not look back. So what did I do? I'm reporting them and filing complaints to the following:
ROB BONTA Attorney General Consumer Complaint Against A Business/Company
What do I need to know before I file a complaint? | Federal Reserve Consumer Help
And apparently this company named Fairshake helps deal with PayPal complaints If Fairshake does not work or PayPal doesn't release the funds, I will seek Arbitration and possibly Small Claims Court. You should too. I will make an update when they respond with the FTC, California Attorney General and Fairshake. I will add additional resources to help with this injustice.
They are not here to help. It looks like they are stealing money the energy you expend trying to get someone on the phone is ridiculous. The chatbot is saying to contact support during business hours.. its 3:35 pm EST. I called in but I've been on hold for 1hour!!. The representative said hold on for my manager "Que" and put me on hold she was already uncooperative and would not help get someone with more knowledge. They will not tell me why my funds are on hold. There are no risky transactions. Just recent payments to walmart and aliexpress.
This company is dog **bleep**. You don’t have a way to easily add funds and half the **bleep** time you can’t even complete a transaction then you limit my account for sending myself money from a different account so I can use the PayPal cash card you supplied me so I’d be able fo pull cash out of an atm. Then when I respond to the look limitation honestly and tell you I’m not selling any **bleep**ing thing my account gets permanent limited and I’m told I’m unable to access my funds on my account for at the very minimum a length of 180 days. what kinda horse **bleep** is that. If I borrowed money from your company and told you you couldn’t get any payment from me or get any of it back for at the very earliest 180 Days y’all would have my **bleep** in court so fast not to mention if I said even after the 180 period I’ll review the situation and decide if I want to give you back your money. Y’all are the definition of blue collar criminals and I will be taking this to court. Biggest crock of **bleep** company I’ve ever seen
After I contacted the Better Business Bureau a week ago, the Escalations team finally released the hold I waited for a year and a half and I was able to withdraw from my bank account. My last resort was arbitration and I did not have to go through it. This was my 4th BBB report I reported before the resolution
So my advice for all: Everyone's case is different, but you should never give up on your money, no matter how big or little the amount is. You're entitled to it. Always use the BBB and make updates and never use social media or call them. They will not help you. Take it to higher up. NEVER accept any response they make you don't find acceptable.
Here's my case: https://sanjose.app.bbb.org/complaint/view/960715/c/e3nh6m