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Good afternoon all, Recently I tried to update my name change on my PayPal account by providing my new legal documents and I was hit by a permanent account limitation on my account. I have been a member of PayPal since 2005 and have used it ever since. I had called the customer service and explained the situation and the customer service representative explained to me because I had opened my account in 2005 which I was 16 at the time - bare in mind she explained to me back then there was no age limit on opening a PayPal account and since then laws have changed. Now the laws have changed my account has been permanently restricted.. Is there a way I can appeal this since I’ve had the account for 19 years and as explained to me when I had opened the account the age restriction was not in place so why should I be penalised?
Thanks for the reply, Yes they did indeed. Annoyingly I still have an outstanding PayPal credit I have to pay - which was mentioned im abke to still pay it off. It’s more of a sentimental thing if I’m honest. But surely I shouldn’t be penalised on the whole situation that laws changed after opening my account .
