Account Limitation: PayPal asking for birth date of NON-ACCOUNT HOLDER

[123jen45]

PayPal has put a limitation on my account and asked for a bunch of information they already had for me, and which I have re-supplied. They are now asking for the birth date of the person to whom the shipment was addressed, and who is NOT a PayPal account holder. How is that legal? How does PayPal think they are entitled to private information for a non-account holder?

Here's the situation. I placed an order with a pet food supplier and stupidly chose to pay through PayPal. PayPal took the money from my bank account but listed the transaction as "pending" and refused to pay the Vendor. I cancelled the order directly with the Vendor because I couldn't wait to have the dog food  order delayed--my dogs needed it! I asked PayPal for my refund. They told me no transaction would be processed unless I explained what the order was for. I told them it was dog food, which the purchase summary clearly said it was. Then PayPal asked me again to explain what the item was. I told them again. Then PayPal came back and asked me to supply photo ID (which they've already had for me for years).  I supplied it.

Now they have asked for the birth date of the person who was to receive the order of dog food -- my husband whose name was on the pet food store account. I will not supply this. He is not a PayPal account holder. PayPal is not entitled to private information for people who do not do business with them.

All I want is my money back. PayPal will not answer my messages sent through the online complaint, except with automated responses. They send me emails with one line requesting what they want, but won't respond as a human and answer my questions why they need this information. They will NOT reply to the Vendor's requests to allow the refund to be processed. I can not get an English speaking customer service agent on the phone because I am not based in an English speaking country.

This has gone on for more than a week!

What are my next steps? Again, I'm not giving them my husband's birth date.

[zhangdi06]

The same issue happened on me. I sent the annual donation to my kid's middle school and is required to upload my kid's birth certificate to verify his birthday. This sounds ridiculous and I thought I can simply solve this problem with a phone call. No. They insist me to do that for regulations. Otherwise, my account will be put on limitation. 

[Temp20230409a]

Update: I threatened to report them to the Financial Ombudsman and within an hour they removed the limitations from my account. They know they are breaking the UK'S data protection law by asking for this information. Unfortunately I can't advise anyone outside the UK, but if you are a UK resident you can report them to the Financial Ombudsman. I have, and the more people that report this behaviour the quicker it can be stopped.

[Ajacob99]

Exact same happened to me today. I made a payment to a vendor based in Canada, a registered Canadian company and it’s asking me for the Date of Birth of the owner. Weird

[jiji13]

This happened to me since. 2023 January. I paid for a person for $200 dollars and put a note which contains a name. Paypal asked me to provide the DOB of that person. I called, emailed, messaged paypal customer service multiple times and explain I do not have the right to give the DOB of that person and I cannot provide the information to them.  One day, I spent 10 minutes and finally goe connected with a real person and explained the situation to them. They said they will took a look and asked me to call them back next week. But later on, I received a email that asked me to provide my son's DOB in another transaction. Because I put my son's name in another transaction note. Paypal **bleep**!!!!