@kernowlass
No, my reply doesn't help them get their account back, but I don't look at a reply on here as just a means of getting a person from point A to point B. I can appreciate that this may be helpful in some situations, and recognize that you may have likely made a lot of contributions in this manner. But sometimes what I think people need to know is if they have a complaint, or are upset about something, whether a solution is available or not, it might not be just them. There are other people that have expressed dissatisfaction with Paypal's customer service. People should understand that, and why.
When I was upset with customer service, I found it comforting to come onto this forum, and see that I am not the only person. That it is not just me, and that there have been other people with complaints, some of which seem valid to me.
And as far as solutions go, which would seem to be your focus, what I would suggest for people other people that might read this, that are unhappy with Paypal, but have not lost their account yet, is to recognize a few things. One is that Paypal can run their company as poorly as they want to. It doesn't mean that they should, but it does mean they can. Two, I think perhaps the best way to use Paypal is to do so in such a way that is not dependent upon customer service. For me, that means don't use Paypal for buyer protection because if something goes wrong, I would have to contact customer service, and based on past experience, they may not handle the claim properly. Instead, use credit cards for cashback and buyer protection instead of Paypal's debit card. So I think there are some solutions here for people with similar problems, even if being able to get back a lost account back isn't one of them.
