The exact same thing happened to me! In my case, I filed a complaint with the Colorado State Attorney General's office. They did absolutely nothing except contact ACI who, in turn, informed me that they had ceased all collection activity and had turned the case back over to PayPal. PayPal supposedly sent me a letter about all of this, but I never received it. I found out about said letter only because it was attached to the email I received from the State Attorney General. I was advised to contact PayPal, which I did on October 28. I was told by the representative that she closed the fraudulent account. I was given a case number, and told that someone would be responding in about 10 days. It's 22 days later, and I've been on the phone with PayPal (as I write this) for more than an hour. I had to call five (5) times just to get someone on the phone who spoke English in a way that I could understand what was being said. I was transferred twice to the wrong department. They have no record of the case number; in fact, they have no record of anything associated with the conversation I had a month ago. I am first now being transferred to a manager, despite requesting this repeatedly. Well, guess what -- no manager is picking up the call! The next step is to contact the FTC.
