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Evans9
Contributor
Posted on

My account got suspended permanently 6 months ago. to date PayPal haven't contacted me on how to transfer the funds in it to another account Please help..

6 REPLIES 6

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kernowlass
Esteemed Advisor

@Evans9 

 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.

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Evans9
Contributor

The issue at hand is that they haven't contacted me yet, even though it has been over 200 days since my permanent limitation. 

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Evans9
Contributor

And also I cannot seem to reach them on any social media platform or via calls. They are unresponsive on twitter.

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kernowlass
Esteemed Advisor

@Evans9 

 

ok


Advice is voluntary.
Kudos / Solution appreciated.

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Temp20211224i
Contributor

Plz hellp me

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kernowlass
Esteemed Advisor

@Temp20211224i 

 

I have posted all the information i have on how to contact customer services.

If you can't do so or they don't contact you then not a lot I can do about it unfortunately is there.


Advice is voluntary.
Kudos / Solution appreciated.

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