ACCOUNT LIMITATIONS

NateFlixMedia
Contributor
Contributor

"You can't use PayPal anymore

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our user agreement and we no longer offer you PayPal services.

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money."

I recently started my own Freelance company(Just me) and needed to change the name of my paypal, I changed the email address and when it came to changing the name( I have never been asked to upload documents before) It asked me to upload documents. So I sent through 2 pictures of my drivers license and very shortly after got this message. How can I resolve this? I can send a selfie with my drivers to confirm or where do I go from here? 
This is a major inconvenience for me, and I would like to get it resolved as soon as I can.
( I have sent through a message, but no responce.)


Thanks in advance.

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3 REPLIES 3

goniart
New Community Member

You need to call PayPal and make an appeal for case

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NateFlixMedia
Contributor
Contributor

I have sent many messages and emails. I am not from the US so not sure if its a free call. If not itll charge me too much to call. 

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PayPal_Olivia
Moderator
Moderator

Hi @NateFlixMedia

 

Thank you for your post and welcome to the Community! I understand your frustration with both the limitation and the possibility of an international phone call. 

 

I would recommend following these instructions to contact Customer Service. If the country code for the call does not match your own, then it would not be a domestic call, but you would still have the option for messaging.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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