A payment that I never done appear in my bank account.

MikuLuka
Contributor
Contributor

Hello!

Something strange happens.

I see a payment throught paypal appears in my account but I've never done it, I don't even have anything in my paypal account history nor an email confirmation, so I don't know what happens.
Please help.

 

f09axLr

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@MikuLuka 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.


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MikuLuka
Contributor
Contributor

The problem is that I didn't use the card bnor bought anything online in the last months, so how is that possible?
I'm the only one who have access to that card and its details and the paypal account, and I'm sure none isn't touch it.
So any other idea please?

 

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PayPal_Bindu
Moderator
Moderator

Hello @MikuLuka 

 

Welcome to the PayPal help Community and thanks for posting here!

 

I understand your concern about seeing an unknown charge in your bank account. As you do not recognize this charge and it is not showing up on your PayPal account, I would recommend you to report the transaction with your bank. From there, the bank will communicate with PayPal further for further investigation.

 

Thanks for the help @kernowlass!

Regards,

Bindu

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