A fee reversal on my account despite expecting Seller Protection coverage for a payment

Jasvinder77
New Community Member

<!DOCTYPE html> <html> <head> <title>PayPal Seller Protection Query</title> </head> <body> <p>Dear PayPal Support,</p> <p>I hope this message finds you well. My specific question is regarding the eligibility for Seller Protection. Despite adhering to all guidelines for online services, particularly software development, my recent payment did not receive the expected coverage under Seller Protection. Additionally, I recently noticed a fee reversal on my account despite expecting Seller Protection coverage for a payment.</p> <p><strong>Case ID:</strong> PP-R-OVD-495786751</p> <p>Can you please help me understand why this happened and assist in resolving this matter?</p> <p>Thank you for your prompt assistance.</p> <p>Best regards,<br> [Your Full Name]</p> </body> </html>


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jasvinder77 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



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